Privacy policy

This policy explains the information practices that apply across the website and the customer journey. It applies when you visit https://shanyinren.com, place an order, contact us, or otherwise interact with the store.

Information We Collect

We may collect information you provide directly, including your name, billing and shipping address, email address, telephone number, order details, account information, and messages you send to us.

We may also collect limited technical and usage information, such as IP address, browser type, device information, pages viewed, referring pages, and interactions with the website through cookies, analytics tools, pixels, or similar technologies.

How We Use Information

· Process, fulfill, and deliver orders.

· Process payments and help prevent fraud or unauthorized transactions.

· Provide order updates, customer service, returns, refunds, and exchange support.

· Improve the website, products, merchandising, and customer experience.

· Send marketing communications when permitted and consistent with your choices.

· Comply with legal obligations and enforce store policies.

How Information Is Shared

We may share information with service providers that help operate the store, including ecommerce, hosting, payment processing, shipping, analytics, customer support, fraud prevention, and marketing providers. We may also disclose information when required by law or needed to protect our rights, customers, or business.

Cookies and Similar Technologies

Cookies and similar technologies help keep the website working, remember preferences, understand traffic, and improve services. Your browser may allow you to manage or block cookies, but some features may not function correctly if cookies are disabled.

Your Choices and Privacy Rights

You may request access to, correction of, or deletion of certain personal information by contacting info@shanyinren.com. Depending on where you live, additional rights may apply under local law.

Data Retention and Security

We retain personal information for as long as reasonably necessary for order records, accounting, dispute resolution, security, and legal compliance. We use reasonable safeguards, but no method of transmission or storage can be guaranteed completely secure.

Children's Privacy

Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Policy Updates

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.