FAQs

The following questions address the practical details of shopping with us. If you need help with a specific order, contact info@shanyinren.com.

What does Shanyinren sell?

Shanyinren offers children's toys, games, dolls, playsets, action figures, building toys, toy vehicles, baby and toddler toys, plush toys, and collectible play items.

Where does Shanyinren ship?

We currently sell and ship to customers in the United States.

How long does order processing take?

Orders are generally processed within 1-2 business days after payment confirmation.

How long does standard shipping take?

Standard shipping is free and is estimated at 7-15 business days after processing and dispatch.

Is expedited shipping available?

Yes. Expedited shipping costs $15 and is estimated at 5-8 business days after dispatch. Order processing still takes 1-2 business days.

Will I receive tracking information?

Tracking information is provided for your shipment and is sent to the email address supplied at checkout.

What is the return window?

Return requests may be made within 30 calendar days after the date the order is marked delivered.

Who pays for return shipping?

Approved returns are free for customers. We provide a prepaid label when available or reimburse reasonable return shipping costs after approval.

Do you offer exchanges?

Yes. We offer exchanges for eligible items within 30 calendar days after delivery, subject to availability. No exchange handling fee is charged. Contact us for return instructions.

How long do refunds take?

After an approved return is received and inspected, the refund is issued to the original payment method within 10 calendar days after approval. Your bank or card issuer may need additional processing time.

What should I do if my order arrives damaged or incorrect?

How can I contact Shanyinren?

Email info@shanyinren.com or call +1 817 272 2355, or write to Shanyinren at 412 Summit Ave APT 33, Arlington, Texas 76013, United States.